Blogging

So, I made the decision a couple of wees ago to start blogging. I decided that I would blog about things or events that take place in my life and those around me. It will be very witty and fun to read. People will look forward to reading my blog and one day a magazine will stumble across my blog while searching for a new blogger to be featured. Then I will be famous.....until then I get to blog about normal stuff.

First of all I wanna talk about an old friend of mine from school. It will be brief because it has been almost five years since I have talked to him. Jordan Tyler passed away today. I as in classes with him since middle schoolish. He was always nice to everyone. Well, at least he was nice to be, and I was a nerd, so I assume if he was nice to me he was nice to everyone. I heard he was in a car accident Saturday evening. So, I would like to "dedicate my first blog" to him. I wasn't close to him or anything, but this feels right. I am not saying this blog will be great or dedication worthy, but its all I can do at this point....besides I did say I would be famous right! :)

So, if you read this and feel compelled to post a response of some sort about Jordan fell free!

Now, to the topic of discussion for the evening. I feel like it is important to point out that almost all companies that use a customer service line outsource there calls.

What does this mean?

Well, for one that means they pay another company to inform there employees of there services or goods. They are taught all of the information necessary to assist any consumer who calls in needing information on the goods or services provided.

This does not mean that the person on the phone makes any kind of decision for the company, The person who answers the phone does just that, sits at a desk with a computer and a phone all day and answers your calls. We do not go off to big meetings with the decision makers of the company and talk about what you have t say.

What else does this mean?

This also means that when you call into customer services line the person answering the phone does not make enough money to put u with your attitude. They have probably been in your same situation and do honestly feel bad for you. They also hear the same thing everyday, so while, Yes, they do feel bad they are also desensitized to the issue and are only trying to help you as fast as possible so they can move on to the next call so they can keep there stats down to make more money.....still not enough to put up with your attitude.

Also, I feel I should reiterate that the person answering the phone has been trained on the products or services provided and therefore KNOWS MORE THAN YOU! When you call into the line remember you are calling to ask a question. Th person answering the phone really does know the answer. That answer will stay the same no matter how you word the question or how many times you ask. Th answer will be the same no matter how nice or mean you are. If the person makes a recommendation it probably means they know how it will work ans they really think it will benefit you. Also, unless you are calling the bank cellphone company or something the person is not trying to "sell" you anything. Its just a recommendation.

When calling these lines don't scream "HELLO" into the phone as soon as the hold music ends. The person answering has to push the mute button to take the phone off mute so you can here them. Don't act brave on the phone because you are on the phone, The person is also on the phone and is no way intimidated by you. If the person wants to send you a coupon or check they will do it, demanding reimbursement for something is not a good way to start. If you threaten to talk to the manager it only lessens there talk time and they are probably happier to not have to deal with you anyways. As soon as you get off the phone with the manager the said manager will walk to the consultants desk and chat about how much of an idiot you are.

Most importantly, do not call and complain that a product or service did not work and claim to have read the instructions in there entirety and followed them to the t. When you do this you make yourself look like an idiot. The reason...well first of all you didn't. You know you didn't and so does the consultant. You wouldn't be calling complaining that the service or product did not work if you followed the instructions. Most instructions say to do tests and things like that. If your hair is green after coloring your hair and you call and tell the consultant that you followed all of the instructions and your hair is green all over then you are dumb!!! You missed a big part of the instructions which means you did not follow them in there entirety.

Also please keep in mind that the person on the phone was not there with you when you desided to use whatever product it was, so it is not our fault you are in your situation.

I would like to leave you with that to think about. If you have any questions or comments, feel free to lave them!

Just sharing the truth,

Jessica